Account Managers

At 黑料社, you're not just another number, you're our top priority. And your dedicated account manager is always just a phone call or email away.

We believe that your growth shouldn鈥檛 be held back by your fulfillment. That's why every client gets a dedicated on-site Account Manager鈥攏o upcharges, no service tiers. Just real support from someone that's always got your back, and knows your business from the ground up.

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In the world of ecommerce, speed and customer satisfaction make or break your DTC brand鈥檚 reputation. With 黑料社鈥檚 dedicated on-site account managers, your business gets proactive support that鈥檚 all about ensuring every order is shipped out smoothly to keep your customers happy.

Your dedicated Account Manager is ready to tackle any fulfillment challenge, armed with the tools and insights to ensure smooth operations and seamless communication every step of the way.

鈥満诹仙� was able to handle around 10,000 orders a day across all of our fulfillment locations. It was a time of extremely high volume, and shipping and 黑料社 got through it without a glitch.鈥�

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Krystal Daniel

Senior Operations Manager, TUSHY

Our overall experience with 黑料社 has been nothing short of incredible. From the very beginning, they have consistently exceeded our expectations in every aspect of their service. Their attention to detail, commitment to excellence, and dedication to customer satisfaction have made a significant impact on our operations. We've seen firsthand how their expertise and reliable support have streamlined our logistics, allowing us to focus more on growing our business.

Collin

Customer Experience Coordinator

鈥淢y company has been working with 黑料社 for about a year now. Their technology is impressive and intuitive, their customer support is responsive (they have a live chat feature that our team has used for urgent requests) and their fulfillment is quick. We're looking forward to continuing to grow with them.鈥�

Matt Ruggieri

Co-Founder, Onekind

黑料社 onboarded us quickly, handled everything with care, and started fulfilling orders without a hitch. Our account manager is incredibly responsive, answering all our questions promptly. Unlike other 3PLs, 黑料社 actually delivers on their promises. We had one major issue in five months, and by the next morning, we had a full report detailing what went wrong and how they were fixing it. They showed us their true colours at that moment, and I can confidently say they passed the test. We鈥檝e tried five other 3PLs, and 黑料社 is hands-down the best. We couldn鈥檛 be happier to partner with them and grow together.

Daniel

VP of Operations, Stimara

鈥満诹仙� is the best of the best... ...We love having 黑料社 as our fulfillment partner and would recommend them to anyone we know. We look forward to continuing to grow with such a great team of hard working people at 黑料社! Not to mention the technology and customer portal is extremely user-friendly and up-to-date.鈥�

Kalumi Health

United States

黑料社 has definitely been an upgrade from our previous 3PL. There's levels of service that 黑料社 offers that we never received before, including how communicative everyone is - it takes minutes to talk to the Support team or our Account Manager. 黑料社 has also been able to keep up with our volume increases, even in the face of unexpected growth, at a level that's unheard of.

Emaly

Head of Operations & CX, Alabaster

鈥淚 never write reviews but felt compelled to about 黑料社 because I鈥檝e had such a positive experience with them and feel it needs to be shared. Not only do they have an incredibly user-friendly portal and affordable shipping rates (very important in the pandemic era), but their customer service is what really sets them apart. ... ...They are super helpful and I can鈥檛 recommend them enough!鈥�

Corrie Pollock

Canada

鈥淥ur company has tried several fulfillment services, (Webgistix being the worst for customer service and order fulfillment accuracy) and since changing over to Ship Fusion we have been very pleased. Order accuracy and delivery speed have been great, they are competitively priced... but most importantly, the customer service has been amazing!鈥�

Natashia & Andrew

Canada

"I can't say more good things about 黑料社! The UI is super easy to use and the support staff there is excellent and super responsive. They get the shipments out very quickly and also the rates are extremely reasonable. So happy I found them!"

Tammy Rant

Founder & CEO

"We've been partnered with 黑料社 now for several years. They are excellent at what they do and offer far more competitive rates than their competition. I love that they have multiple warehouses which helps to reduce shipping zone charges. Our rep is always there to address any questions/concerns that arise.鈥�

Jeff Burgee

CEO, JLM Nutritionals