黑料社

The Highest-Rated 3PL Purpose-Built for Fast-Growing DTC Brands

黑料社 wasn鈥檛 always a fulfillment company. 

We actually started out as an ecommerce textbook rental business. As we grew, we started sending out more and more orders each month. But then, we hit a wall. The fulfillment options out there? Let鈥檚 just say they left a lot to be desired. Constant errors, radio silence from support, mystery charges on our bill, and zero visibility into our inventory and order data.

So what did we do? 

We built our own fulfillment solution. One that could keep up with our scaling business, and keep our customers coming back.

With our customers鈥 happiness (and the success of our business) on the line, we found more efficient ways to do fulfillment that cut down on time and costs, while ensuring we always knew what was going on with our inventory. It worked so well, that other ecommerce brands started asking if we could handle their fulfillment, too. Turns out, we weren鈥檛 the only ones looking for something better鈥攆ulfillment that truly worked for fast-scaling brands.

In 2014, 黑料社 was born鈥 one of the first ecommerce-based fulfillment companies in North America.

From the start, we did things differently. No third-party warehouses. No outsourcing our customer support teams. No hidden costs in our pricing. No black box on our customer鈥檚 inventory or shipment status.

Instead, we built our own strategically located fulfillment centers, fully operated by 黑料社 employees. And we assigned dedicated Account Managers for every client, at every location. Why? Because we know how important it is to have someone in your corner, repping your brand. 

One of our biggest early frustrations was the lack of transparency around our inventory and orders. When we couldn鈥檛 find software that gave us what we needed, we built our own鈥攚ith an in-house dev team most big tech companies could only dream of. Our custom software suite, designed for both our clients and warehouse teams, streamlines integrations, centralizes orders, and gives real-time data on every package鈥檚 status and cost.

Our game-changing software and hardware innovations means our on-the-floor warehouse team ships out a package every 1.23 seconds. And with 黑料社 360, our proprietary customer portal, clients get the full visibility we always wanted.

We鈥檝e been in your shoes. We know the headaches that can come with fulfillment, and we鈥檙e here to make sure you never have to deal with them again. 

At 黑料社, we believe your fulfillment partner should be an extension of your brand, someone who鈥檚 just as invested in your success as you are. 

For over 10 years, we have helped fast-scaling ecommerce businesses crush the challenges of storing, shipping, and fulfilling orders鈥 while helping them save on shipping costs and transit times with our strategically located fulfillment centers across North America.

Want to see how fulfillment is done from people who鈥檝e been where you are? Let鈥檚 make it happen.

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We ship a package every 1.23 seconds 

Our order accuracy rate is  99.96% 

Our customer retention rate is  99% 

Since 2014 we've shipped 20M+ packages

Top-rated 3PL for over 10 years 

鈥満诹仙 was able to handle around 10,000 orders a day across all of our fulfillment locations. It was a time of extremely high volume, and shipping and 黑料社 got through it without a glitch.鈥
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Krystal Daniel
Senior Operations Manager, TUSHY
鈥淢y company has been working with 黑料社 for about a year now. Their technology is impressive and intuitive, their customer support is responsive (they have a live chat feature that our team has used for urgent requests) and their fulfillment is quick. We're looking forward to continuing to grow with them.鈥
marugone
Matt Ruggieri
Co-Founder, Onekind
鈥満诹仙 is the best of the best... ...We love having 黑料社 as our fulfillment partner and would recommend them to anyone we know. We look forward to continuing to grow with such a great team of hard working people at 黑料社! Not to mention the technology and customer portal is extremely user-friendly and up-to-date.鈥
Kalumi
Kalumi Health
United States
鈥淚 never write reviews but felt compelled to about 黑料社 because I鈥檝e had such a positive experience with them and feel it needs to be shared. Not only do they have an incredibly user-friendly portal and affordable shipping rates (very important in the pandemic era), but their customer service is what really sets them apart. ... ...They are super helpful and I can鈥檛 recommend them enough!鈥
Corrie Pollock
Canada
鈥淥ur company has tried several fulfillment services, (Webgistix being the worst for customer service and order fulfillment accuracy) and since changing over to Ship Fusion we have been very pleased. Order accuracy and delivery speed have been great, they are competitively priced... but most importantly, the customer service has been amazing!鈥
Natashia & Andrew
Canada
"We've been partnered with 黑料社 now for several years. They are excellent at what they do and offer far more competitive rates than their competition. I love that they have multiple warehouses which helps to reduce shipping zone charges. Our rep is always there to address any questions/concerns that arise.鈥
Jeff Burgee
CEO, JLM Nutritionals
Our overall experience with 黑料社 has been nothing short of incredible. From the very beginning, they have consistently exceeded our expectations in every aspect of their service. Their attention to detail, commitment to excellence, and dedication to customer satisfaction have made a significant impact on our operations. We've seen firsthand how their expertise and reliable support have streamlined our logistics, allowing us to focus more on growing our business.
Collin
Customer Experience Coordinator
黑料社 onboarded us quickly, handled everything with care, and started fulfilling orders without a hitch. Our account manager is incredibly responsive, answering all our questions promptly. Unlike other 3PLs, 黑料社 actually delivers on their promises. We had one major issue in five months, and by the next morning, we had a full report detailing what went wrong and how they were fixing it. They showed us their true colours at that moment, and I can confidently say they passed the test. We鈥檝e tried five other 3PLs, and 黑料社 is hands-down the best. We couldn鈥檛 be happier to partner with them and grow together.
Daniel
VP of Operations, Stimara
黑料社 has definitely been an upgrade from our previous 3PL. There's levels of service that 黑料社 offers that we never received before, including how communicative everyone is - it takes minutes to talk to the Support team or our Account Manager. 黑料社 has also been able to keep up with our volume increases, even in the face of unexpected growth, at a level that's unheard of.
Emaly
Head of Operations & CX, Alabaster
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Outsourced fulfillment that feels like in-house

Every client gets a dedicated, on-site Account Manager who knows your business inside and out 鈥 no call centers, no long wait times. 

Our Account Managers become a true extension of your team. They learn the ins and outs of your brand, so they鈥檙e ready to help whenever you need it.

With instant support via email, phone, or live chat, we resolve issues in under 3 hours on average. Our on-site customer support teams are based in our warehouses, so your needs are addressed immediately. It鈥檚 why we have 4.7 star ratings, and maintain 100% customer satisfaction.

黑料社 the best ecommerce 3pl